IT Specialist

• Receive, evaluate, and prioritize incoming requests involving hardware, software, networking, and other computer-related technologies
• Communicate with users to collect information about reported problems
• Troubleshoot routine issues using department policies and procedures
• Escalate and route tickets to applicable IT departments
• Document and track tickets in IT Service Management software
• Contribute to creating and implementing departmental Standard Operating Procedures
• Identify opportunities to improve Service Desk practices and efficiency
• Contribute to department metrics, SLAs, and goals
• Provide technical solutions and support knowledge to the IT Knowledge Base and department policies
• Monitor ticket progress and provide regular updates until resolution and closure
• No travel to other Woodgrain locations required

Explore IT – Service Desk Specialist at Woodgrain. Review requirements and application details.