IT Support

• Provide first-level technical support for electric vehicle charging products and related services
• Assist customers before and after purchase via phone, live chat, and email
• Investigate customer concerns and guide troubleshooting steps
• Own inquiries from initial contact through resolution or escalation
• Communicate order updates and explain order changes or issues
• Maintain knowledge of product features, support procedures, and customer service standards
• Document customer interactions and identify recurring issues
• Share feedback with the appropriate team
• Collaborate with colleagues and leadership while managing multiple inquiries accurately and efficiently
• Complete all hiring-process stages, including resume review, questionnaire, one-way video interview, prescreen interview, live interviews, and background check

Explore EV Technical Support Specialist at Resolv Global. Review requirements and application details.