IT Support

• Provide first-level support for software applications
• Respond to user inquiries and support requests received through phone, email, or chat
• Diagnose and resolve first-level software application issues across Windows and macOS environments
• Document user interactions, reported problems, troubleshooting activities, and resolutions accurately within the help desk system
• Escalate unresolved or complex application issues to the appropriate development or technical team with complete supporting details
• Provide basic guidance and training to users on software applications, system functionality, and standard operating procedures
• Monitor open incidents, follow up with users, and communicate clear status updates through resolution
• Coordinate regularly with end-users, technical teams, and software developers
• Take on additional tasks and responsibilities as needed to support team objectives and ensure project success

Help Desk Coordinator

• Support planning and execution of Enterprise Fraud Organization initiatives, contracts, and workforce strategy
• Partner with Finance to manage the operational budget, including tracking, forecasting, reconciliation, and year-over-year planning
• Ensure projects are properly funded, monitored, and aligned with approved financial plans, roadmaps, and governance requirements
• Partner with Enterprise Fraud Organization leaders, human resource partners, and technology partners to ensure accurate headcount alignment, labor capitalization, and cost allocation
• Create and manage approval packages, including financial presentations, business cases, and supporting documentation
• Create and maintain Jira tickets for initiatives, contracts, and approvals in partnership with project management, product owners, sourcing, and contract owners
• Track workforce headcount and report variances against approved plans
• Capture meeting notes, decisions, and approval evidence; ensure next steps and follow-up actions are documented and executed
• Develop executive-level presentations and materials for senior leaders across the Enterprise Fraud Organization
• Support continuous improvement of planning, reporting, and governance processes using Power BI, Microsoft Excel, SharePoint, and Microsoft Copilot
• Collaborate across Technology, Finance, and Human Resources in a highly regulated, enterprise environment

IT Support jobs in Alabama

Help Desk Coordinator

Business Experience & Planning Specialist – IT Financial Analyst