IT Support

• Liaise with overseas factories to resolve customer-raised product quality issues
• Track the full lifecycle of issue resolution and drive cross-departmental collaboration for timely closure
• Handle import product quality issues end-to-end, including receiving, logging, submitting, and follow-up
• Coordinate with after-sales, sales, product, and factory teams to analyze issues and drive resolution
• Participate in process optimization and escalation matrix establishment
• Escalate complex, high-risk cases according to the escalation matrix
• Archive and manage case, process, and project records
• Monitor issue progress and timeliness through dashboards and other tools

Explore Technical Support Specialist at ABB. Review requirements and application details.