IT Support

• Provide high-quality customer support to Fullpath customers
• Deliver customer service via inbound and outbound phone, email, and internal chats
• Troubleshoot, manage, and resolve technical support tickets using Zendesk
• Serve as the communication point between clients, partners, and internal support teams
• Collaborate with Tier 1 Lead and Tier 2 support to resolve technical product issues
• Maintain constant communication with customers during issue resolution
• Perform additional technical tasks on customer accounts
• Identify trends and contribute to product improvements, knowledge base development, and operational initiatives
• Report to the Manager of Technical Support

Explore Technical Support Specialist at Fullpath. Review requirements and application details.