IT Support

• Provide remote support to other US staff and CI customers
• Aid in user account management, including adding, removing, and maintaining account access
• Apply customer service and customer support principles and methods
• Install systems in customer organizations
• Install primary and peripheral computer software and hardware
• Troubleshoot and resolve problems on desktop computers, laptop computers, applications, and software
• Participate in remote chat service delivery regarding equipment configuration, operating systems, utility programs, and software applications
• Test and debug programs according to detailed requirements and submit results
• Support customer service, resolve user accounts, and troubleshoot software and operating system configuration
• Test software deployment and submit survey results
• Respond to customer emails and process requests promptly
• Process tickets from various ticket queues, documenting steps leading to resolution or escalation
• Educate customers about self-service options when appropriate
• Escalate issues to service providers for further triage when needed

IT Support jobs in Kentucky

IT Help Desk Specialist