IT Support

• Provide remote support to other US staff and CI customers
• Aid in user account management, including adding, removing, and maintaining account access to various resources
• Apply customer service and customer support principles and methods
• Install systems in customer organizations
• Install primary and peripheral computer software and hardware
• Troubleshoot and resolve problems on desktop computers, laptop computers, and applications or software
• Participate in remote chat service delivery regarding equipment configuration, operating systems, utility programs, and software applications
• Test and debug programs according to detailed requirements and submit results
• Support customer service, resolve user accounts, and troubleshoot software and operating system configuration
• Support software deployment testing and submit survey results
• Process tickets from various ticket queues, respond to emails timely, and escalate issues to service providers when needed

IT Support jobs in Maine

IT Help Desk Specialist