IT Support

• Investigate technical requests from internal users related to hotel and room availability, targeting valid CSAT.
• Handle alerts related to drops in availability by analyzing issues, developing and testing hypotheses, and monitoring progress toward restoring availability metrics.
• Reduce the workload of Development and QA teams by deepening technical and functional expertise and improving the percentage and quality of escalations.
• Contribute to building and optimizing internal processes and improving the product.
• Participate in regular meetings with the Product team.
• Manage projects, create and maintain documentation, develop AI-powered automations, and support other process improvement initiatives.

Explore Technical Support Specialist at Emerging Travel Group. Review requirements and application details.