IT Support

• Investigate escalated technical issues across integrations, APIs, telephony configuration, messaging features, and analytics
• Troubleshoot CRM integrations including Salesforce, HubSpot, Zendesk, Zoho, Bullhorn, and Monday.com
• Analyze webhook payloads, API responses, and request logs
• Use Postman, browser developer consoles, and HAR files to investigate platform behavior
• Troubleshoot SMS, MMS, and WhatsApp integrations
• Diagnose authentication, permissions, and configuration issues
• Investigate AI-powered features including transcription, AI Assist summaries, and AI Voice Agent behavior
• Troubleshoot analytics and reporting issues involving the Aircall Dashboard and data integrations
• Support call flow, number configuration, and feature behavior
• Lead technical troubleshooting sessions with customers
• Explain complex technical findings to customers and internal stakeholders
• Collaborate with Product, Engineering, external partners, and telecom providers to diagnose issues and reproduce bugs
• Identify systemic issues and contribute to product improvement initiatives
• Train frontline support teams on troubleshooting and escalation best practices
• Create and maintain troubleshooting documentation and knowledge-base articles
• Monitor recurring issues and recommend improvements to support processes and platform reliability

Explore Technical Support Specialist at Aircall. Review requirements and application details.