IT Support

• Guides business architecture design and adoption across multiple portfolios, product teams, and principal architects
• Accelerates decision speed and investment quality through domain expertise, architectural leadership, and communication of standards and reusable patterns
• Defines and stewards the connective model tying customer and associate journeys, value streams, business capabilities, and end-to-end processes to solutions, applications, and data
• Engages principal architects, product managers, and business partners to foster shared language, model literacy, and adoption of enterprise standards
• Interfaces with third-party vendors to evaluate capability coverage, identify investment overlap, and drive interoperability and data-sharing fit
• Supports 4–6 portfolios or capability domains
• Leads portfolio-level Principal meetings for alignment, consistency, and knowledge sharing
• Creates reusable foundational code elements and develops proofs of concept with new technologies
• Tracks cloud-resource usage and drives cost-reduction opportunities
• Acts as an escalation point for complex challenges, high-priority issues, and outages
• Presents at and attends conferences and applies new technologies and concepts
• Provides leadership, mentoring, and coaching to direct reports
• Conducts annual and mid-year reviews and provides performance feedback
• Attracts, retains, develops, and motivates talent
• Defines technology solutions with a Distinguished Engineer and influences technology roadmaps
• Removes roadblocks across large cross-functional projects and drives thought leadership and innovation
• Fields questions from project, product, and support teams
• Resolves technology disputes across local teams
• Works with vendors to implement software feature enhancements
• Evangelizes successful tooling and technology usage
• Typically requires overnight travel 5% to 20% of the time
• Reports to various individuals and has 4–6 direct reports

IT Support jobs in South Carolina

Senior Principal, Enterprise Architect – Business Architecture