IT Technician

• Provide Level 1 and Level 2 end-user software and hardware support for the Costa Rica Shared Service Center
• Document requests, incidents, and user queries, and monitor solution processes
• Provide basic training and operational services to end users
• Configure, operate, and maintain end-user technology hardware, operating systems, and software
• Manage live interactions at the physical TechBar and provide walk-up support for local employees
• Resolve hardware, software, and operational issues directly at the TechBar and maintain case documentation
• Provide Level 2 troubleshooting for conference room setups, audiovisual equipment, and meeting room technology
• Handle provisioning and delivery of laptops, mobile devices, and accessories within SLAs
• Act as the local point of contact for external hardware/software vendor partners
• Contribute technical support to walk-up TechBar customers
• Deliver new equipment, including laptops and accessories, within agreed service levels
• Proactively identify and complete value-adding projects for the department and customers
• Serve as point of contact for third-party technology and facilities vendors/partners, including HP, Dell, and Xerox

Explore IT Techbar Technician – Junior at Equifax. Review requirements and application details.