Implementation Specialist

• Support customer onboarding and implementation activities by following established processes and workflows
• Gather and verify information from spreadsheets, CRM systems, and online platforms
• Log into digital platforms and complete account setup and configuration tasks
• Add users, connect accounts, retrieve information, and complete implementation-related steps
• Work with HubSpot, Facebook/Meta, Google Business Profile, Yext, and other web-based tools
• Retrieve and organize information for onboarding and implementation teams
• Pull and share account information, configuration details, and website embed codes
• Identify missing or incomplete information and follow internal processes to resolve it
• Ensure information is accurate and complete before handoff
• Maintain consistency and attention to detail in repetitive, process-driven tasks
• Communicate with internal teams primarily through written and asynchronous channels

• Execute technical implementation tasks supporting new client onboarding across Go Local Interactive's digital product suite.
• Configure websites, analytics platforms, advertising accounts, call tracking, and other client technologies.
• Validate client requirements and implementation details prior to launch.
• Partner with internal stakeholders to resolve onboarding dependencies and technical blockers.
• Support client kickoff meetings, launch calls, and implementation discussions as needed.
• Configure, maintain, and update client technology platforms.
• Manage user permissions, account access, and platform configurations.
• Troubleshoot technical issues and coordinate resolution with internal subject matter experts.
• Execute platform updates while maintaining accuracy and minimizing client impact.
• Maintain working knowledge of Go Local Interactive's evolving technology stack and product offerings.
• Perform comprehensive quality assurance prior to product launches.
• Validate configurations, tracking, integrations, and client deliverables against established standards.
• Execute launch checklists and verify production environments following deployment.
• Identify risks, inconsistencies, or defects before they impact clients.
• Support post-launch verification and issue resolution.
• Respond to internal and client support requests within established service-level expectations.
• Prioritize work based on client impact, urgency, and departmental priorities.
• Document work completed and maintain accurate records within internal systems.
• Escalate issues appropriately while maintaining ownership through resolution.
• Deliver a consistent, professional support experience across every client interaction.
• Identify opportunities to improve workflows, documentation, automation, and operational efficiency.
• Contribute to process improvements that increase scalability and improve the client experience.
• Maintain and improve internal documentation, knowledge bases, and standard operating procedures.
• Participate in testing, rollout, and adoption of new tools, technologies, and processes.
• Support departmental initiatives that improve quality, consistency, and operational performance.

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