Implementation Specialist

• Support customer onboarding and implementation activities by following established processes and workflows
• Gather and verify information from spreadsheets, CRM systems, and online platforms
• Log into digital platforms and complete account setup and configuration tasks
• Add users, connect accounts, retrieve information, and complete implementation-related steps
• Work with HubSpot, Facebook/Meta, Google Business Profile, Yext, and other web-based tools
• Retrieve and organize information for onboarding and implementation teams
• Pull and share account information, configuration details, and website embed codes
• Identify missing or incomplete information and follow internal processes to resolve it
• Ensure information is accurate and complete before handoff
• Maintain consistency and attention to detail in repetitive, process-driven tasks
• Communicate with internal teams primarily through written and asynchronous channels