Implementation Specialist

• Provide best-in-class customer service to Logically’s customer base
• Manage open tickets and projects and complete technical and operational tasks for project deliverables
• Coordinate timelines, stakeholders, and deliverables for assigned implementation projects
• Deploy and configure security infrastructure based on business and technology requirements
• Execute firewall builds, upgrades, and complex configurations across SonicWall, Fortinet, and other platforms
• Deploy and configure SASE/SSE solutions, including FortiSASE and SonicWall Cloud Secure Edge
• Implement email security solutions, including Proofpoint configuration, policy deployment, and mail-infrastructure integration
• Deploy and configure security awareness training platforms, including KnowBe4 campaigns, phishing simulations, and reporting dashboards
• Deploy and configure endpoint security solutions, including SentinelOne, Huntress, and other NGAV platforms
• Install, configure, and troubleshoot Linux-based log collectors and syslog infrastructure for SIEM integration
• Implement wireless solutions including access points, controllers, and captive portals
• Configure site-to-site, client-based, and remote-access VPN solutions
• Implement switching solutions including VLANs, spanning tree, link aggregation, and access control
• Configure security policies including NAT, access rules, content filtering, and security services
• Coordinate with customers and internal teams to schedule implementation activities and manage timelines
• Conduct project status meetings and provide stakeholder updates
• Perform complex troubleshooting and root-cause analysis for advanced or escalated issues
• Validate deployments through systematic testing and quality assurance
• Create and maintain deployment documentation, as-built diagrams, configuration standards, and troubleshooting guides
• Collaborate with engineering teams to refine procedures and identify process improvements
• Provide escalated support for complex technical issues
• Mentor Security Implementation Technicians
• Participate in an on-call rotation for critical customer needs
• Ensure compliance with company, contractual, and regulatory requirements
• Apply risk management principles to assess configurations and recommend improvements
• Perform other duties as assigned

Implementation Specialist jobs in Ohio

Security Implementation Engineer