Incident Response Analyst

• Manage Incident Response operations, including prioritization, resource allocation, shift coverage, tooling requirements, workflow management, and escalation processes
• Ensure the NBCUniversal Incident Response Plan and procedures are implemented and followed
• Oversee cyber incidents across the enterprise from escalation and validation through containment, remediation, recovery support, and closure
• Serve as Incident Handler or Incident Commander for significant incidents
• Coordinate response activities with impacted businesses, technical owners, and partner teams
• Act as managerial escalation point for potential cyber incidents, responder support needs, and leadership decisions
• Participate in the manager on-call rotation for cyber incident escalation and handling in a 24x7x365 global environment
• Supervise operational performance across shifts and ensure prioritization, ticket ownership, escalation discipline, and standards adherence
• Review shift handovers, queue health, and open incidents for continuity and accountability
• Maintain event and incident documentation standards, case-management requirements, KPIs, and process adherence
• Monitor operational metrics and trends, identify gaps, and implement improvements
• Lead governance of response processes, playbooks, tuning requests, automation opportunities, and technical procedures
• Drive the maturity, enhancement, and strategy of the Incident Response program
• Partner strategically with Information Security Officers, business stakeholders, and security and technology teams
• Develop and maintain process documentation, ownership, review cycles, approvals, and change management
• Lead, coach, and develop Incident Response personnel
• Create and deliver monthly metrics and executive reporting
• Communicate incident status, operational concerns, decisions, and risk to business VIPs and senior leadership

Explore Manager, Cyber Incident Response at NBCUniversal. Review requirements and application details.

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