Instructor

• Develop product knowledge certification programs
• Design and facilitate bootcamps, labs, and workshop-style classroom training for Kinaxis customers, partners, and employees for Maestro (Rapid Response)
• Customize and develop courseware for customer-specific instructor-led and virtual instructor-led training
• Drive transformation activities to support effective adoption of product lines for new through advanced users
• Collaborate with documentation, curriculum, project management, product, partner, and deployment consultant teams to develop roadmaps for learning tools and enhancements
• Design and maintain knowledge and documentation management systems and processes
• Develop reporting metrics, learner assessments, and an operational dashboard
• Provide advanced analytical and problem-solving support and clear documentation
• Coach and mentor new instructors, including Authorized Training Partner instructors
• Maintain knowledge of Kinaxis applications, training techniques, and the supply chain management industry