Intake Specialist

• Conduct preliminary screening and assessment of individuals seeking services accurately and within established timeframes
• Manage targeted patient outreach lists to support behavioral health intake conversion and patient engagement
• Conduct personalized outreach to scheduled, prospective, inactive, or overdue patients
• Encourage patients to schedule appointments and complete pre-visit readiness tasks
• Assist patients with next steps, visit expectations, scheduling needs, and appointment readiness
• Proactively manage provider panels and waitlists to maximize patient access and provider productivity
• Support high-risk patient lists, overdue follow-ups, inactive patient re-engagement, and provider-directed outreach
• Initiate and support targeted outreach campaigns for intake pipeline conversion, no-show and cancellation reduction, inactive patient re-engagement, and provider call-out rescheduling
• Track outreach outcomes, barriers, and patient engagement activity using approved systems and reporting tools
• Escalate patient concerns, workflow barriers, or access issues through appropriate channels
• Collaborate with behavioral health operations, providers, leadership, and cross-functional partners
• Perform additional duties assigned by the Supervisor/Manager within role scope and business needs

Intake Specialist jobs in Texas

Behavioral Health Intake, Patient Engagement Specialist