Investigator

• Manage incoming calls, emails, and live chats to own and resolve customer dispute inquiries
• Provide accurate information about products and services
• Address customer problems, complaints, and queries
• Maintain and update customer records and accurately document interactions
• Follow up on customer queries
• Communicate clearly with customers to understand needs and manage expectations
• Collaborate with team members and other departments to escalate complex issues and improve service delivery
• Gather and share customer feedback to improve products, services, and processes
• Follow company processes, legal and regulatory guidelines, and quality assurance standards
• Work to agreed SLAs and make process improvement recommendations with the Team Manager

Investigator jobs in United Kingdom

Disputes & Chargebacks Investigator