LLM Engineer

• Design, build, test, and maintain NICE virtual agents focused on digital chat and self-service
• Develop and manage conversation flows, intents, entities, dialog logic, and live-agent handoff scenarios across voice and digital channels
• Configure and tune NLU models to improve intent recognition, accuracy, and customer experience
• Implement and maintain integrations between Cognigy and CRM systems, knowledge bases, APIs, and automation services
• Support human handoff and omnichannel continuity while preserving context
• Monitor and optimize bot performance using analytics, transcripts, and interaction data
• Troubleshoot and resolve production issues involving bot behavior, NLU accuracy, integrations, and platform performance
• Maintain technical documentation for conversation designs, configurations, and integrations
• Collaborate with Business Analysts, CX designers, product owners, and stakeholders in discovery and design workshops
• Participate in design reviews, backlog refinement, and release planning
• Communicate bot capabilities, limitations, and release readiness to technical and non-technical partners
• Follow change management, testing, and documentation standards for chatbot deployments
• Support production releases and critical after-hours issues
• Identify opportunities to expand self-service and automation use cases

LLM Engineer jobs in Kansas

Conversational AI Engineer