Loan Specialist

• Review and analyze sample inquiries from federal student loan borrowers to assess the accuracy and completeness of servicing guidance
• Develop clear, detailed evaluation rubrics defining correct responses to complex borrower questions
• Evaluate AI-generated answers for accuracy, completeness, and alignment with current federal student loan policies and regulations
• Identify and document errors, omissions, outdated information, and inconsistencies in AI-generated responses
• Apply practical knowledge of federal repayment plans, including income-driven repayment options and Public Service Loan Forgiveness (PSLF)
• Assess complex servicing scenarios involving payment count discrepancies, misapplied payments, loan consolidation, and transfers between loan servicers
• Provide precise, actionable written feedback to improve AI system performance
• Complete assigned evaluations independently and asynchronously while maintaining high standards of accuracy and quality

Explore Student Loan Servicing Specialist at Elitebrain Talent Representation…. Review requirements and application details.