Logistics Specialist

• Provide support services and clerical tasks to Virtual Connect Logistics
• Collaborate with internal and external stakeholders to facilitate business objectives in accordance with policies, processes, and controls
• Troubleshoot and resolve routine problems; escalate non-routine problems
• Support change management execution and sustainment activities
• Address infractions of policies or regulations
• Create, maintain, and enter information into databases
• Resolve or escalate invoice discrepancies according to accounts payable policies and vendor agreements
• Coordinate and process equipment warranty, maintenance, and repair work orders
• Manage assets, including the annual audit
• Procure non-standard software and track licenses
• Manage employee hardware returns
• Manage inventory
• Update departmental procedures for manager approval and maintain SharePoint information
• Administer Verint Call Recording and Amazon Connect, including call pulling and scrubbing
• Assist with onboarding and offboarding Virtual Connect employees for telephony and technology requirements
• Complete complex and diverse tasks within established rules and handle escalations