Logistics Specialist

• Act as the primary contact for escalated service issues from Sales, Customer Experience, and Operations across phone, email, chat, and case management systems
• Analyze and resolve complex service disruptions by coordinating with dispatch, site leadership, and cross-functional teams
• Manage a high volume of escalations independently, prioritizing cases by urgency and business impact
• Maintain detailed and accurate escalation-case documentation
• Track trends and contribute to process improvement initiatives
• Perform root cause analysis and support continuous improvement in customer satisfaction and operational efficiency
• Serve as a subject matter expert and escalation point
• Resolve high-impact service issues escalated by internal stakeholders across all lines of business

Explore Logistics Solutions Specialist at WM. Review requirements and application details.