Manager

• Build and lead the Workforce Management function, including processes, standards, and team structure
• Recruit, train, and manage Workforce Analysts, Schedulers, and Real-Time Analysts as the team grows
• Create short-, medium-, and long-term forecasts for lead volume, staffing needs, occupancy, shrinkage, and service levels
• Design schedules aligned with demand, including weekend, holiday, and special-project coverage
• Run real-time management by monitoring daily performance and making staffing decisions as queue conditions shift
• Establish and maintain schedule-adherence programs
• Monitor attendance, occupancy, productivity, and shrinkage
• Own workforce technology, including evaluating, implementing, and configuring Five9 Workforce Management
• Build dashboards, scorecards, and executive reports for leadership decision-making
• Partner with Intake Leadership, Operations, Training, QA, Recruiting, HR, Finance, and Executive Leadership to align staffing with business needs

Workforce Management Manager

• Take ownership of assigned personal injury cases from post-intake opening through settlement and case closing
• Open insurance claims, communicate with carriers, and obtain or confirm applicable policy limits
• Coordinate medical treatment and help clients connect with appropriate providers or specialists
• Monitor treatment progression and manage cases with awareness of available insurance coverage and policy limits
• Request, gather, track, and review medical records, bills, insurance documents, and other supporting case materials
• Identify required next steps on each file and keep cases progressing without unnecessary delays
• Maintain communication with clients, medical providers, insurance representatives, and internal team members
• Prepare cases for demand by organizing documentation and assisting with or drafting demand packages and letters
• Support settlement progression, including policy-limit tenders, and prepare files for closing
• Assist with lien reductions when needed

Manager jobs in Nicaragua

Workforce Management Manager

Case Manager