Manager

• Support the US region during US business hours while working India evening/night hours
• Provide proactive support for HPE Storage Products, including MP Block, MP File, and MP Object
• Resolve complex hardware and software technical issues from internal and external businesses, end users, and proactive notification systems
• Respond to service, product, technical, and customer-relations questions about features, specifications, repairs, products, parts, and options
• Proactively help businesses and end users avoid or reduce problem occurrence
• Recommend and explain resolutions to clients
• Provide direction and guidance for process improvements and establish policies
• Mentor newer employees and guide other employees
• Represent HPE at customer-location visits, industry conferences/trade shows, and vendor meetings
• Partner with the Sales Pursuit team
• Document solutions for technicians and customers
• Lead resolution activities with escalated customers
• Contribute to technical action plans
• Apply advanced storage-product subject matter expertise and contribute to new ideas, methods, and automation

Manager jobs in Tunisia

Customer Manager – HPE Storage Products