Network Engineer

• Resolve complex service and infrastructure issues across client environments
• Own issues end-to-end from root cause analysis through resolution
• Provide technical support across servers, cloud services, identity, endpoints, networking, and core MSP platforms
• Serve as the primary escalation point for advanced networking and firewall issues
• Diagnose and resolve issues involving Microsoft 365, Azure, Active Directory, Exchange, server infrastructure, virtualization, endpoint management, and MSP tooling
• Configure and troubleshoot firewalls, VLANs, routing, switching, VPNs, NAT, and site-to-site connectivity
• Design, configure, and troubleshoot on-premises, cloud, and hybrid infrastructure
• Resolve complex tickets directly and reduce reassignment and repeated escalations
• Identify systemic issues and drive permanent fixes
• Produce clear documentation and resolution notes to improve L1/L2 troubleshooting capability
• Partner with L1/L2 engineers, service leadership, and project teams to improve standards, workflows, and service velocity
• Mentor and provide technical guidance to other engineers

Explore Senior Systems Engineer, Network-Focused at GXA. Review requirements and application details.