Onboarding Specialist

• Manage onboarding for new clients by setting expectations, defining milestones, and tracking progress
• Integrate learning opportunities into onboarding and collaborate with the Content Creation team on training resources
• Monitor client health using data and progress tracking
• Identify and address onboarding challenges early
• Keep clients engaged and motivated to adopt INNERGY processes and best practices
• Maintain clear client communication and document interactions for cross-team visibility
• Develop strategies to overcome limited engagement or resistance to change
• Gather client feedback and share insights to refine onboarding strategies and training priorities