Operations

• Lead, coach and develop the Client Operations team
• Set objectives, manage performance, support professional development and ensure appropriate team resourcing
• Act as escalation point for complex client queries, complaints and service matters
• Resolve issues effectively, fairly and within agreed service standards
• Identify opportunities to improve the overall client experience
• Act as the Bank's Consumer Duty expert
• Promote good customer outcomes across operational processes
• Provide guidance to stakeholders and support monitoring, reporting and enhancement of Consumer Duty compliance
• Own the most complex CDD and KYC cases
• Coordinate initiatives to strengthen complaint management and support vulnerable customers
• Drive process optimisation across Front Office and Back Office functions
• Identify efficiency opportunities, enhance controls and support automation and operational improvement initiatives
• Represent Operations in Group projects and strategic change programmes

Explore Client Operations Manager at Moneycorp. Review requirements and application details.