Operations

• Map the operational traveler journey and combine complaints, reviews, support contacts, driver feedback and operational data to identify recurring points of confusion, friction or service failure.
• Maintain a focused improvement backlog with the Operational Excellence Manager and relevant team owners, prioritising problems by traveler impact, frequency, effort and expected benefit.
• Design practical service improvements, including clearer pickup instructions, proactive communication, driver preparation and recovery handoffs, with explicit standards and exception paths.
• Translate designs into workflows, business rules, data requirements and acceptance criteria.
• Surface traveler-facing changes, including what needs to change, in what order, and what it takes to implement.
• QA what gets built against acceptance criteria, report issues, retest fixes and sign off before launch.
• Lead a portfolio of traveler-experience pilots from scoping to evaluation in selected destinations and Welcome Plus.
• Coordinate dependencies, resolve delivery blockers and recommend whether to scale, refine or stop interventions based on pilot evidence.
• Complete pilot administration, including briefs, data and build requests, trackers, weekly updates, destination briefings and post-pilot write-ups.
• Plan user acceptance testing, operational readiness, training and playbooks with Quality, Support, Live Ops, Destination Operations and Service Partner Management.
• Support post-launch adoption, verify consistent workflow use and hand over sustained execution to operational owners.
• Define baselines and assess changes in pickup failures, communication-related contacts, service compliance and traveler feedback alongside service delivery costs.
• Work with Analytics on measurement and Internal Systems on automation.

Senior Operational Excellence Specialist

• Monitor the performance status and capacity of computer systems and network devices.
• Perform regular maintenance on computer systems and network equipment.
• Conduct daily administration tasks for systems and network devices.
• Manage and maintain backup processes.
• Monitor and respond to security alerts.
• Provide technical support and troubleshooting for computer systems and network equipment.
• Respond to system alerts and hardware malfunctions.
• Handle user-reported incidents and process change requests.
• Participate in the design and implementation of projects.

IT Operations Center Engineer

• Support the Wealth Ops team with operational activities
• Manage ISA and SIPP transfer processes and identify ways to reduce transfer times
• Perform order and transfer allocations
• Investigate issues and help resolve exceptions
• Respond to ad hoc customer queries and requests from external providers
• Build a knowledge base by documenting processes and relevant information

Operations jobs in Greece

Senior Operational Excellence Specialist

IT Operations Center Engineer

Wealth Ops Internship, Paid, 3 Months