Operations

• Monitor and follow up on daily orders to ensure smooth and timely delivery.
• Coordinate with drivers and merchants regarding order status, delays, and operational issues.
• Track delayed or problematic orders and follow up until they are resolved.
• Contact customers when needed to confirm successful delivery or coordinate order returns.
• Coordinate the return of unsuccessful or cancelled orders to merchants.
• Update order statuses accurately in the system.
• Handle order assignment and reassignment when required.
• Follow up with drivers and operational teams through WhatsApp groups.
• Escalate unresolved or urgent cases to the relevant team when necessary.
• Maintain clear communication with all parties to ensure orders are completed correctly.

Explore Logistics Operations Specialist – Part-Time at MRSOOL | مرسول. Review requirements and application details.