Operations

• Own end-to-end operational and customer service performance for South Korea, including fulfilment, delivery, returns, and after-sales support
• Lead RFQ and vendor-selection projects for logistics, warehousing, and service partners
• Manage supplier, warehouse, and logistics partner onboarding and performance using business reviews, SLAs, and corrective actions
• Monitor inventory availability and fulfilment, delivery, and returns exceptions; investigate root causes and coordinate corrective and preventive actions
• Support inventory reconciliation and month-end processes; review invoices, challenge discrepancies, and identify cost-saving opportunities
• Act as the primary contact for customer service concerns and escalations, driving timely resolution
• Analyse customer feedback, contact drivers, complaint patterns, and operational and service-performance data
• Manage customer service capacity planning, workload forecasts, staffing requirements, backlog health, service coverage, dashboards, and reporting metrics
• Lead cross-functional Operations and Customer Excellence projects improving SOPs, CRM and helpdesk workflows, system processes, reporting, and automation

Operations jobs in South Korea

Operations and Customer Excellence Manager