Patient Navigator

• Serve as the single point of contact for patients, caregivers, and healthcare providers
• Provide personalized case management, benefit investigations, prior authorization tracking, and appeal support
• Educate patients, healthcare providers, and stakeholders on access, reimbursement, payer policies, and Valeris programs
• Build and maintain relationships with patients, prescribers, and client stakeholders
• Coordinate with client field teams according to business rules and guidelines
• Communicate benefit coverage options and next steps in patient-friendly language
• Use electronic tools to complete benefit investigations and secure payer coverage
• Ensure compliance with healthcare laws, regulations, HIPAA, insurance guidelines, and Valeris SOPs
• Identify and escalate adverse events, product complaints, and special situation reports
• Document activities accurately in the Valeris system
• Support adherence services, patient education, and nurse teaching coordination
• Participate in team meetings and ongoing training
• Travel to the designated nearby headquarters in Morrisville, NC or Jeffersonville, IN a few times per quarter if required
• Meet training deadlines, follow SOPs, and perform assigned tasks or projects

Senior Patient Navigator

• Serve as the single point of contact and provide personalized case management for patients, caregivers, and healthcare providers
• Deliver benefit investigations, prior authorization tracking, and appeal support
• Educate patients, healthcare providers, and stakeholders on access and reimbursement processes, payer policies, and Valeris programs
• Build and maintain trusted relationships with patients, prescribers, and client stakeholders
• Coordinate and collaborate with client field teams according to business rules and guidelines
• Communicate benefit coverage options and next steps in patient-friendly language
• Use electronic tools to complete benefit investigations and secure payer coverage for prescribed treatments
• Ensure compliance with healthcare laws, regulations, HIPAA, insurance guidelines, and Valeris standard operating procedures
• Identify and escalate adverse events, product complaints, and special situation reports
• Document activities in the Valeris system accurately
• Support adherence services, including patient education and nurse-teaching coordination
• Participate in team meetings and ongoing training
• Travel a few times per quarter may be required per client request to the nearest headquarters in Morrisville, NC or Jeffersonville, IN
• Complete training deadlines and follow SOPs consistently
• Perform additional assigned tasks and projects