People Operations

• Liaise with collaborators to gather and detail business requirements, translating them into clear functional requirements for system and process changes
• Conduct process discovery and requirements gathering sessions, documenting current workflows, identifying gaps, and capturing detailed requirements
• Build and maintain test plans, test cases, and test scripts, and support testing activities including user acceptance testing (UAT)
• Build, update, and maintain knowledge articles and process documentation for in-scope P&C services
• Coordinate planning and implementation of projects and initiatives across teams, vendors, and P&C Operations
• Track project progress, share updates, and complete deliverables
• Serve as a Tier 3 Subject Matter Expert, handling advanced issues and providing resolution support for complex cases
• Maintain consistency and standardization across processes, raising issues or risks as needed
• Support compliance and reporting efforts within the Service Delivery team
• Collaborate with internal teams and external partners to implement projects and initiatives successfully

People Operations jobs in Nevada

Senior People & Culture Service Delivery Analyst