Platform Engineer

• Serve as the frontline responder for production incidents and service requests from Total Wireless store owners and dealer partners
• Gather diagnostic information, provide status updates, resolve standard operational issues, and maintain communication through resolution
• Collect and analyze diagnostics, logs, system metrics, database traces, and other technical evidence
• Troubleshoot enterprise software, point-of-sale applications, web applications, database systems, servers, SSIS packages, and platform components
• Resolve Tier 1 issues or prepare incident briefs and handoffs for Tier 2, Tier 3, DevOps, Development, database, or platform support teams
• Prioritize, track, and document incidents, service requests, troubleshooting steps, impact, and resolutions in the ticketing system
• Communicate application and platform issues to dealers, management, development teams, internal business units, and other stakeholders
• Test fixes and conduct post-resolution follow-up
• Monitor system health dashboards, alerts, data loads, job schedules, and performance metrics
• Perform health checks, report anomalies, and recommend preventive actions based on incident trends
• Support testing of applications, database changes, code enhancements, and deployments
• Assist with authorized fixes, configuration updates, backups, code changes, job or package adjustments, stored procedure or indexing optimization, and remediation
• Maintain troubleshooting procedures, SOPs, workarounds, incident records, and knowledge articles
• Guide dealers and end users on system usage, best practices, and self-service resources
• Partner with technical and platform support teams to verify resolutions and improve Tier 1 workflows and support processes

Platform Engineer jobs in Oregon

Platform Support Engineer