Product Adoption Specialist

• Own the customer experience and operational success of HID's EDI, Webshop, and Customer Command Center tools
• Lead customer onboarding, training, go-live readiness, stabilization, and adoption for assigned digital tools and trading partners
• Serve as the customer-facing owner for incidents and escalations
• Coordinate communications, business-impact assessments, and resolution follow-through
• Monitor adoption, access, transaction quality, order holds, processing delays, and recurring customer friction
• Identify risks before they escalate
• Partner with technical teams to resolve data, configuration, mapping, integration, portal, and downstream order-processing issues
• Lead root-cause reviews and corrective actions for recurring issues
• Coordinate user acceptance testing and business readiness for releases, ERP changes, portal enhancements, and new transaction types
• Create and maintain customer-facing and internal enablement materials
• Drive adoption of digital and self-service workflows
• Conduct recurring customer and internal business reviews
• Translate usage, performance, and feedback into improvement actions
• Maintain customer profiles, trading-partner requirements, access details, escalation paths, test evidence, and change history
• Build health reporting and partner across Sales, NAM PACS Customer Operations, Order Management, Supply Chain, Product, and Technology

Explore Customer Success Adoption Manager at ASSA ABLOY Opening Solutions. Review requirements and application details.