Product Designer

• Collaborate with Design, Product, Development and cross-functional teams to align projects and meet quality, efficiency and velocity needs
• Develop deep understanding of customer journeys, personas and segmentation across projects
• Translate complex cognitive challenges into elegant user experiences across multiple channels
• Gain stakeholder support by communicating design vision and rationale
• Conceptualize, design and define breakthrough user experiences using research and user goals
• Partner with a multidisciplinary design team to shape and enhance digital experiences for consumers
• Communicate user needs and demonstrate how proposed designs solve them
• Present to senior stakeholders and build support for UX initiatives
• Mentor junior designers and collaborate with designers, strategists, managers and technologists

Senior Digital UX Designer

• Support the product strategy and roadmap for IVA customer experiences, translating broader business priorities into actionable product initiatives and requirements
• Own defined IVA features, journeys, or capabilities from discovery through development, launch, and ongoing optimization
• Partner with Experience Designers and Conversation Designers to create simple, intuitive, and effective customer interactions across IVA experiences
• Develop product requirements, user stories, acceptance criteria, and supporting documentation for Technology and delivery teams
• Represent the voice of the customer using customer feedback, behavioral insights, research, and performance data
• Partner with Engineering and Technology teams throughout the development lifecycle to clarify requirements, resolve issues, and support delivery
• Prioritize features, enhancements, and defects based on customer impact, business value, feasibility, and product objectives
• Coordinate with Analytics partners to define success measures, monitor experience performance, and identify opportunities for continuous improvement
• Conduct competitive and industry research on virtual assistants, conversational AI, and digital customer experiences
• Participate in agile ceremonies including backlog refinement, sprint planning, demonstrations, and retrospectives
• Identify product dependencies, risks, and delivery challenges and collaborate with partners to resolve them
• Prepare product updates, recommendations, and supporting materials for stakeholders and working teams
• Ensure IVA experiences align with customer experience, accessibility, risk, compliance, and brand standards

Product Designer jobs in Arizona

Senior Digital UX Designer

Product Manager – IVA Experience Design