Product Operations

• Own and administer the Product & Design tool stack, including Notion, Mixpanel, Metabase, Hex, Featurebase, and Figma
• Run product process rituals including weekly syncs, epic demos, kickoffs, retrospectives, pre-mortems, and quarterly planning
• Build and maintain KPI, adoption, and usability dashboards
• Write SQL and build visualizations directly; partner with PMs on discovery analytics
• Design and operate the customer feedback pipeline across Featurebase, Sales, Customer Success, Support, CAB, and discovery interviews
• Consolidate customer feedback into a weekly digest routed to the appropriate PM
• Track customer requests through shipped features, in-progress work, or deliberate declines and close the loop with Sales and Customer Success
• Maintain PR/FAQ and 5 Questions templates in Notion and track initiative artifacts
• Coordinate cross-functional release logistics with Marketing, Sales, Customer Success, Support, and Solutions Engineering
• Advocate for data hygiene, consistent event taxonomy, instrumentation standards, and clean property naming

Explore Product Operations Manager at Spacelift. Review requirements and application details.