Product Operations

• Own the operational launch in the Netherlands, including customer support, KYC, and payment operations processes adapted to the local market
• Lead and manage BPO partner relationships, including onboarding, training, quality, and performance reviews
• Oversee day-to-day customer operations and ensure SLAs, volumes, and service standards are met
• Manage, monitor, and report on ticketing system metrics, including average tickets, resolution times, and escalations
• Build and deliver operational reports with key performance indicators
• Identify opportunities to improve, optimize, and automate operations in collaboration with internal teams
• Support AI-based optimization initiatives for customer support
• Ensure communication and issue escalation between internal teams, partners, and external vendors

Explore Senior Product Operations Analyst at R2 Companies. Review requirements and application details.