Product Specialist

• Provide remote and on-site technical support for customers throughout the pre-sales and post-sales lifecycle
• Configure, commission, and troubleshoot software and system solutions to meet customer requirements and operational objectives
• Deliver technical training and knowledge-sharing sessions for customers and internal stakeholders, including sales and service teams
• Collaborate with technical support specialists, business development teams, product management, operations, lifecycle services, quality teams, sales organizations, and external partners to deliver integrated solutions
• Support project pursuit activities by providing technical expertise that helps customers evaluate and implement Emerson solutions
• Coordinate with other business units to ensure seamless technical support and successful customer outcomes
• Build trusted relationships with customers by understanding their needs and delivering responsive, high-quality support
• Contribute to continuous improvement initiatives that enhance customer satisfaction, operational excellence, and business performance
• Achieve customer satisfaction and service level agreement (SLA) targets by delivering timely, high-quality support and monitoring performance through established internal metrics and tracking systems
• Travel as needed to support customers and projects across the Asia Pacific region and other locations as required