Product Support

• Respond to customer queries via tickets and live chat under guidance
• Understand customer issues and provide accurate, timely resolutions
• Escalate bugs and complex issues to internal teams with proper documentation
• Learn and follow SLAs, response time, and quality standards
• Update internal knowledge base and FAQs
• Assist in testing product features and reproducing customer-reported issues
• Analyze recurring issues and suggest improvements to support processes
• Maintain clear and professional communication with customers
• Learn how SaaS customer support operates end-to-end
• Work with ticketing systems, live chat tools, and CRM workflows
• Apply product troubleshooting and root cause analysis
• Work with Engineering, Product, and QA teams
• Track support metrics such as FRT, ART, CSAT, and ticket categorization

Explore Product Support Intern at WATI. Review requirements and application details.

Product Support jobs in India

Product Support Intern

Product Support Associate – L2