Program Specialist

• Oversee assigned Program Third Party Administrators (TPAs)
• Handle new, existing, complex professional, and general liability litigated claims
• Serve as primary point of contact and relationship manager for program claims
• Investigate, evaluate, negotiate, and resolve assigned claims
• Coordinate operational and leadership responsibilities to ensure consistent claim results, quality, and customer service
• Develop claim protocols, strategies, and handling authority; provide education and training
• Collaborate with business partners to vet and onboard new programs and TPAs
• Monitor and improve communication, monthly data collection, and information-sharing practices
• Collaborate with Underwriting, Actuarial, Product, Finance, and Treasury on program business
• Conduct in-person or remote claim file reviews and audits across TPA claim systems
• Travel to meet Program Managers, Brokers, Reinsurance Intermediaries, TPAs, clients, and industry associations
• Identify emerging claim trends
• Monitor and document claim processes and guidelines; implement process improvements
• Participate in Claim organization strategy initiatives and projects
• Collaborate with Claim Operations leaders on TPA and outside vendor selection and management

Explore Program Claim Specialist at TruStage. Review requirements and application details.