QA Engineer

• Conduct quality evaluations of telesales inbound, outbound, and non-voice interactions
• Assess adherence to sales processes, compliance requirements, and customer communication standards
• Analyze customer interactions to identify recurring objections, sales barriers, and performance gaps
• Prepare quality and training reports for the QA & Training Lead
• Support the design and delivery of onboarding and refresher training
• Develop call guides and learning materials to address identified skill gaps
• Deliver structured coaching and feedback to agents based on QA findings
• Support the QA & Training Lead in monitoring resulting action plans
• Perform other tasks assigned by the hiring manager

QA Engineer jobs in Nigeria

Telesales Quality Assurance & Training Analyst