QA Engineer

• Drive QA strategy for the Social areas of an unannounced competitive PvP game from production to launch
• Develop understanding of the product from player value and technical systems perspectives
• Build, maintain, and execute cross-disciplinary QA strategy for Social features
• Identify process and toolchain problems and resolve quality issues early
• Partner with engineering to develop tooling and automation strategies that improve product stability
• Train and supervise external QA staff
• Work with the QA Director to define and maintain team-wide quality assurance standards and practices
• Collaborate with Design, Production, Engineering, and Art teams to understand complex Social systems
• Design QA plans and strategies to ensure the holistic game experience

QA Lead – Social

• Analyze and present post-market quality data including complaints, service reports, Q-metrics, and trending to identify continuous improvement opportunities
• Investigate customer complaints and drive records to timely closure
• Own and support Nonconformance (NC) and Corrective and Preventive Action (CAPA) investigations
• Partner with customers and cross-functional teams including R&D, Regulatory Affairs, Field Service, and Sales to resolve product quality issues
• Conduct and maintain risk analyses, document findings, and support Risk Management activities
• Calculate failure and harm occurrence ratings using field performance data
• Provide post-market quality input related to product safety, reliability, durability, and design performance
• Ensure compliance with Quality System Regulations (QSRs), internal procedures, and applicable quality standards
• Communicate product quality insights and trends to internal and external stakeholders

Post Market Quality Engineer

• Create and execute comprehensive process validation strategies using statistical tools for new-product transition to production
• Manage the complete design control process, including design inputs, verification, validation, and design transfer
• Draft and update quality engineering documents and quality plans for hardware, software, and systems
• Integrate quality, reliability, and Post Market Surveillance insights throughout the product lifecycle
• Assess product and system designs, review performance data, and perform root cause analysis
• Validate design inputs including usability, reliability, performance, manufacturability, and safety
• Guide product-lifecycle risk management activities
• Analyze post-market performance data and initiate corrective actions when necessary
• Prepare for quality audits and inspections and maintain compliance documentation
• Record, manage, and execute CAPA processes
• Apply continuous improvement techniques and maintain audit readiness
• Build stakeholder relationships and provide guidance and mentorship

Product Design Quality Engineer

• Develop and execute comprehensive manual and automated test plans and cases
• Log, track, and manage defects through resolution, including thorough retesting
• Conduct performance, load, stress, and security testing
• Review and understand software requirements with development teams
• Develop automated test scripts and implement quality assurance best practices
• Validate and verify software functionality, performance, and security for new and existing applications and interfaces
• Lead significant projects with strategic autonomy and influence executive decisions
• Mentor less experienced staff and implement long-term organizational plans
• Collaborate frequently with senior leadership

Lead Quality Assurance

** 12-month contract | Seattle, WA candidates preferred; open to candidates near major U.S. airports **

Our client is looking for a Senior M&E Quality Assurance (QA) Auditor to be responsible for upholding the highest standards of safety and compliance with both internal aviation departments and third-party maintenance partners. This position exercises significant independent judgement in assessing compliance with internal policies and procedures, industry best practices and federal regulations. 

The lead subject matter expert in representing our client as a Senior Official in the Coordinating Agency for Supplier Evaluation (C.A.S.E.) Program and maintaining the Quality Assurance (QA) database utilized by M&E Quality Assurance department. As an individual contributor, this role defines long-term strategy for the defined Quality Assurance and C.A.S.E. Audit Programs to ensure compliance with regulatory requirements and industry standards. 

Responsibilities:

- Perform assigned QA audits utilizing department methodology and workpapers

- Executes audit engagements using standardized checklists and/or inquiry-based audit procedures to assess detail-level knowledge of auditees and assess compliance

- Exercises latitude and initiative to conduct complex reviews, investigations, and a variety of audits to facilitate improvement in processes that support M&E operations. 

- As assigned, perform audits in support of the Coordinating Agency for Supplier Evaluation (C.A.S.E.) 

- Perform root cause analysis with stakeholder input ensuring effective correction action development and implementation. o Monitor progress of corrective actions and determine effectiveness of final implementation. 

- Maintains audit results and findings within the QA database. Perform follow-up and validate audit corrective actions 

- Utilizes Safety Management System (SMS) and remains current in the training requirements for SMS. 

- Partner with the Manager QA and Director QA to define the long term strategy for the QA schedule in accordance with internal risk assessments and C.A.S.E. auditing assignments.

- Communicate audit scope and results effectively with all levels of the organization.

- Promotes risk management awareness and operational safety assurance throughout the organization by facilitating the development of tools and techniques that strengthen risk management and internal controls.

- Supports external reviews of company operating divisions by supporting both business and aviation-specific projects such as: annual external audits, the Department of Defense (DOD) surveys, and the International Air Transport Association (IATA) Operational Safety Audit (IOSA).