Quality Specialist

• Tailor and continuously update Quality Assurance operating procedures to reflect evolving local healthcare regulations, market conditions, and Tiko platform standards.
• Oversee and enforce Service Level Agreements with diverse clinical franchisors, track compliance, manage governance records, and flag breaches.
• Contract, onboard, and manage independent health providers, ensuring they are vetted, trained, and aligned with quality benchmarks.
• Establish and manage an independent pool of quality auditors responsible for certifying and auditing platform providers against clinical standards.
• Assess provider training gaps across health offers and execute targeted on-the-job training for clinics and community pharmacies.
• Evaluate Tiko’s operational workflows and digital systems to identify and mitigate systemic bottlenecks affecting service quality.
• Gather and analyse feedback from end users, beneficiaries, and ecosystem actors against minimum care standards.
• Leverage user rating data, audit reports, and performance trends to provide strategic recommendations and hold providers accountable.
• Maintain quality reports, compliance records, and risk logs to inform leadership and drive organizational learning.
• Ensure safe, dignified, and high-quality care across Tiko’s provider network.

Explore Service Quality Specialist at Girls For Girls Africa Mental…. Review requirements and application details.