Records Clerk

• Lead and coordinate the daily workflow of Records Clerks and supporting team members, ensuring priorities are clear and assigned work is completed on schedule.
• Own the team's medical records and billing retrieval process across hospitals, clinics, physicians, and other healthcare providers.
• Identify delays, follow up proactively, and resolve incomplete records, billing discrepancies, and provider-related issues.
• Monitor turnaround times, pending requests, productivity, accuracy, and other performance indicators.
• Coach and train Records Clerks on retrieval procedures, documentation standards, provider communication, HIPAA requirements, and team best practices.
• Conduct quality assurance reviews of medical records, billing statements, and supporting documentation.
• Partner with Case Managers and other departments to support pre-litigation case preparation.
• Identify workflow bottlenecks and recommend process improvements.
• Maintain reporting on completed requests, outstanding documentation, follow-up activity, and individual and team productivity.
• Resolve complex provider issues and operational escalations, escalating when management involvement is required.

Explore Records Clerk Team Lead at HireHawk. Review requirements and application details.