Records Clerk

• Obtain medical records and itemized bills from U.S. hospitals, physicians, clinics, and other healthcare providers to support complete case documentation.
• Prepare and submit HIPAA-compliant records requests and authorizations.
• Make outbound calls and follow up on outstanding requests, identifying next steps when providers are unresponsive or records are delayed.
• Maintain accurate request statuses, follow-up dates, and case notes in internal tracking tools and spreadsheets.
• Review incoming records and bills for completeness, accuracy, and relevance to the client’s accident and treatment.
• Resolve missing records, billing discrepancies, and incomplete documentation by coordinating corrections with healthcare providers.
• Help prepare cases for the demand stage by ensuring required medical records and billing documentation are available.
• Keep records department leads, case managers, and internal teams informed of progress, delays, and unresolved documentation needs.
• Meet departmental productivity and quality standards while prioritizing high-volume requests and follow-up deadlines.
• Assist with opening claims and related administrative processes as needed.

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