Referral Coordinator

• Provide comprehensive scheduling support for patients and referring providers within a centralized engagement center
• Schedule appointments from referrals and follow up on externally faxed referrals
• Close the loop on all reconcilable referrals placed
• Provide patients with information about services, providers, locations, directions, and pre-visit appointment requirements
• Provide referral and radiology support for assigned clinics and PTO coverage
• Monitor assigned clinic voicemail
• Schedule appointments across more than 30 specialty departments using 31 decision trees
• Obtain authorizations and support 7 authorization work queues
• Handle 2–4 clinic assignments daily, including referral, radiology, and authorization work queues
• Train new referral coordinators on referral standard work and authorization processes
• Identify patients using two identifiers in accordance with compliance guidelines
• Prioritize emergency, urgent, and routine referrals and work all referrals within 48 hours
• Contact patients using phone numbers and MyChart while following compliance guidelines
• Perform registration, front desk coverage, scanning, and related duties as assigned
• Coordinate referrals with other offices and departments
• Communicate trends and recommend workflow modifications
• Communicate access and decision-tree issues to the Referral Manager
• Participate in continuous improvement and network-level process improvement projects
• Complete time studies and preliminary trend analyses as assigned

Explore Referral Coordinator – Patient Engagement Center at Duke Careers. Review requirements and application details.