Referral Specialist

• Coordinate referral orders for specialty services and diagnostic testing within a multispecialty practice
• Schedule appointments for incoming referrals and communicate scheduling requirements to patients
• Coordinate scheduling and authorizations for pre-planned in-office procedures
• Act as liaison between patients, providers, departments, staff, specialty areas, and external referral sources
• Educate patients and families and assist with external resources when needed
• Determine CPT codes requiring authorization
• Verify insurance coverage, obtain payor authorizations, and communicate with receiving facilities and specialists
• Review provider schedules to ensure required referrals and authorizations are in place
• Track and manage referrals to close patient care gaps and document information for team awareness
• Maintain knowledge of medical terminology, ICD-10, CPT codes, insurance regulations, and payor requirements
• Maintain community resource lists and develop additional referral sources
• Train at Banner University Cancer Center until the new Scottsdale facility opens, anticipated in early 2027