Referral Specialist

• Engage individuals served and the general public in a welcoming, hopeful, empathetic manner
• Provide individualized customer service at a high standard and professional level
• Answer inbound calls, website chat, and general emails
• Assist with questions about Easterseals MORC programs and services and provide community resources or referrals
• Act as an ambassador of Easterseals MORC and build interest in its programs and services
• Document call information according to organizational policies and procedures
• Document calls using Salesforce and Electronic Medical Record
• Understand program services, eligibility criteria, required timeframes, and referral processes
• Complete screenings and coordinate service intakes
• Gather demographic, insurance, presenting-problem, and other required information
• Connect Medicaid individuals to CMH Access for screenings as needed
• Determine whether requests are urgent, emergent, or routine and make referrals within appropriate timelines
• Receive requests for other programs and schedule appointments
• Mail or email information and forms as assigned
• Manage, resolve, or direct customer complaints
• Identify and escalate priority issues
• Answer general and specific inquiries about departmental procedures and interpret policies and procedures as needed

Explore Screening & Referral Specialist at Easterseals MORC. Review requirements and application details.