Reservation Agent

• Create a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information
• Add information to guest history, including previous stay experience, special occasions, preferences, and other pertinent information
• Respond to guest inquiries regarding room reservations, availability, accommodations, pricing, and special offers
• Maintain complete knowledge of resort facilities, services, operating hours, accommodations, rates, packages, promotions, spa offerings, daily availability, events, local services, restaurants, wineries, points of interest, and directions
• Assist with and ensure effective guest challenge resolution
• Work closely with guest service team members and other departments to resolve challenges, ensure follow-through, and exceed guest expectations
• Ensure billing and financial transactions are accurately and efficiently executed for guests
• Upsell services and offerings and educate guests about resort offerings