• Develop and execute the long-term vision and growth strategy for the Consumer Direct Division
• Establish annual production, revenue, profitability, and market share objectives
• Identify opportunities to expand product offerings, customer acquisition channels, and operational capabilities
• Collaborate with executive leadership to align divisional goals with organizational objectives
• Lead and inspire high-performing Consumer Direct sales teams nationwide
• Drive loan origination volume, pull-through, profitability, and customer acquisition
• Establish performance metrics, KPIs, compensation strategies, and accountability measures
• Monitor pipeline health, conversion ratios, funded volume, and sales productivity
• Partner with marketing and lead generation teams to maximize lead flow and conversion performance
• Oversee division-wide operational performance, scalability, and efficiency
• Partner with fulfillment, processing, underwriting, closing, and post-closing teams to improve cycle times and customer satisfaction
• Implement process improvements and automation initiatives to enhance productivity and reduce costs
• Ensure consistent execution of best practices throughout the loan lifecycle
• Maintain responsibility for divisional P&L performance
• Develop budgets, forecasts, staffing models, and capacity planning strategies
• Analyze production trends, margins, expenses, and profitability metrics
• Present regular business performance updates to executive leadership
• Recruit, develop, and retain mortgage professionals and leadership talent
• Build a culture of accountability, performance, collaboration, and customer service
• Provide coaching and mentorship to sales managers, operational leaders, and emerging talent
• Lead succession planning and organizational development initiatives
• Ensure adherence to federal, state, agency, investor, and company requirements
• Promote responsible lending and regulatory compliance
• Partner with Compliance, Quality Control, and Risk Management teams to identify and mitigate operational risk
• Drive continuous improvement in quality, audit performance, and customer outcomes
• Champion a best-in-class borrower experience throughout the mortgage process
• Monitor customer satisfaction, retention, and reputation metrics
• Evaluate and implement technology solutions that improve borrower engagement and ease of doing business

SVP jobs in Minnesota

SVP – Consumer Direct